/* Admin / Inbox — Clerq design system */

.admin-body {
  background: var(--bg);
  color: var(--fg);
  font-family: var(--font-body);
  min-height: 100vh;
  display: flex;
  flex-direction: column;
}

/* ---- Nav ---- */
.admin-nav {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 32px;
  height: 56px;
  border-bottom: 1px solid var(--border);
  background: var(--bg-elevated);
  position: sticky;
  top: 0;
  z-index: 100;
}

.admin-nav-brand {
  font-family: var(--font-display);
  font-weight: 700;
  font-size: 1.15rem;
  color: var(--accent);
  text-decoration: none;
  letter-spacing: -0.3px;
}

.admin-nav-links { display: flex; gap: 8px; }

.admin-nav-link {
  padding: 6px 14px;
  border-radius: 8px;
  font-size: 0.88rem;
  font-weight: 500;
  color: var(--fg-muted);
  text-decoration: none;
  transition: background 0.2s, color 0.2s;
}

.admin-nav-link:hover,
.admin-nav-link.active {
  background: var(--bg-card);
  color: var(--fg);
}

/* ---- Layout ---- */
.admin-layout {
  display: flex;
  flex-direction: column;
  flex: 1;
  overflow: hidden;
}

/* ---- Metrics bar ---- */
.metrics-bar {
  display: flex;
  gap: 1px;
  background: var(--border);
  border-bottom: 1px solid var(--border);
}

.metric-card {
  flex: 1;
  padding: 20px 24px;
  background: var(--bg-elevated);
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.metric-value {
  font-family: var(--font-display);
  font-size: 1.6rem;
  font-weight: 700;
  color: var(--fg);
  line-height: 1;
}

.metric-value.accent { color: var(--accent); }

.metric-label {
  font-size: 0.78rem;
  color: var(--fg-muted);
  letter-spacing: 0.5px;
  text-transform: uppercase;
}

/* ---- Main split ---- */
.admin-main {
  display: grid;
  grid-template-columns: 320px 1fr;
  flex: 1;
  overflow: hidden;
  height: calc(100vh - 56px - 80px);
}

/* ---- Conversation list ---- */
.conv-list {
  border-right: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  background: var(--bg-elevated);
}

.conv-list-header {
  padding: 16px 16px 8px;
  font-family: var(--font-display);
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--fg-muted);
  text-transform: uppercase;
  letter-spacing: 1px;
  border-bottom: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.filter-tabs {
  display: flex;
  gap: 4px;
}

.filter-tab {
  padding: 4px 10px;
  border-radius: 6px;
  border: 1px solid var(--border);
  background: transparent;
  color: var(--fg-muted);
  font-size: 0.78rem;
  cursor: pointer;
  transition: background 0.2s, color 0.2s, border-color 0.2s;
}

.filter-tab:hover {
  background: var(--bg-card);
  color: var(--fg);
}

.filter-tab.active {
  background: var(--accent);
  border-color: var(--accent);
  color: #0a0a0f;
  font-weight: 600;
}

#conv-items {
  overflow-y: auto;
  flex: 1;
}

.conv-item {
  padding: 14px 16px;
  border-bottom: 1px solid var(--border);
  cursor: pointer;
  transition: background 0.15s;
  position: relative;
}

.conv-item:hover { background: var(--bg-card); }

.conv-item.active {
  background: var(--bg-card);
  border-left: 3px solid var(--accent);
  padding-left: 13px;
}

.conv-item.flagged { border-left: 3px solid #e07b3a; }

.conv-item-top {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  margin-bottom: 4px;
}

.conv-item-name {
  font-size: 0.88rem;
  font-weight: 600;
  color: var(--fg);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  max-width: 180px;
}

.conv-item-time {
  font-size: 0.75rem;
  color: var(--fg-muted);
  white-space: nowrap;
}

.conv-item-subject {
  font-size: 0.83rem;
  color: var(--fg-muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  margin-bottom: 6px;
}

.conv-item-meta { display: flex; gap: 8px; align-items: center; }

.status-pill {
  font-size: 0.7rem;
  padding: 2px 8px;
  border-radius: 99px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.status-open { background: rgba(50, 180, 120, 0.15); color: #50c88a; }
.status-resolved { background: rgba(100, 100, 140, 0.2); color: var(--fg-muted); }
.status-needs_review { background: rgba(220, 130, 50, 0.15); color: #e09050; }

.conv-item-count { font-size: 0.75rem; color: var(--fg-muted); }

.conv-empty-list {
  padding: 32px 16px;
  text-align: center;
  color: var(--fg-muted);
  font-size: 0.9rem;
}

/* ---- Conversation detail ---- */
.conv-detail {
  display: flex;
  flex-direction: column;
  overflow: hidden;
  background: var(--bg);
}

.conv-empty {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  flex: 1;
  color: var(--fg-muted);
  gap: 12px;
}

.conv-empty-icon { font-size: 48px; opacity: 0.3; }
.conv-empty p { font-size: 0.95rem; }

.conv-loading {
  padding: 32px;
  color: var(--fg-muted);
  font-size: 0.9rem;
}

.detail-header {
  padding: 20px 28px;
  border-bottom: 1px solid var(--border);
  background: var(--bg-elevated);
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 16px;
  flex-shrink: 0;
}

.detail-customer {
  font-family: var(--font-display);
  font-size: 1.05rem;
  font-weight: 600;
  color: var(--fg);
  margin-bottom: 4px;
}

.detail-subject {
  font-size: 0.9rem;
  color: var(--fg-muted);
}

.flag-badge {
  display: inline-block;
  margin-top: 8px;
  padding: 4px 12px;
  background: rgba(220, 130, 50, 0.12);
  border: 1px solid rgba(220, 130, 50, 0.3);
  border-radius: 8px;
  font-size: 0.8rem;
  color: #e09050;
}

.detail-actions {
  display: flex;
  gap: 8px;
  flex-shrink: 0;
}

/* ---- Messages ---- */
.messages-list {
  flex: 1;
  overflow-y: auto;
  padding: 24px 28px;
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.no-messages {
  color: var(--fg-muted);
  font-size: 0.9rem;
}

.message {
  max-width: 72%;
  border-radius: 14px;
  padding: 14px 18px;
}

.message-inbound {
  background: var(--bg-card);
  border: 1px solid var(--border);
  align-self: flex-start;
  border-bottom-left-radius: 4px;
}

.message-outbound {
  background: rgba(212, 160, 86, 0.1);
  border: 1px solid rgba(212, 160, 86, 0.2);
  align-self: flex-end;
  border-bottom-right-radius: 4px;
}

.message-meta {
  display: flex;
  gap: 10px;
  align-items: baseline;
  margin-bottom: 6px;
}

.msg-from {
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--accent);
}

.msg-time { font-size: 0.72rem; color: var(--fg-muted); }

.message-body {
  font-size: 0.92rem;
  line-height: 1.6;
  color: var(--fg);
  white-space: pre-wrap;
}

/* ---- Reply box ---- */
.reply-box {
  padding: 16px 28px;
  border-top: 1px solid var(--border);
  background: var(--bg-elevated);
  display: flex;
  gap: 12px;
  align-items: flex-end;
  flex-shrink: 0;
}

.reply-box textarea {
  flex: 1;
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: 12px;
  color: var(--fg);
  font-family: var(--font-body);
  font-size: 0.9rem;
  line-height: 1.5;
  padding: 12px 16px;
  resize: none;
  outline: none;
  transition: border-color 0.2s;
}

.reply-box textarea:focus {
  border-color: var(--accent-soft);
}

/* ---- Buttons ---- */
.btn {
  padding: 8px 18px;
  border-radius: 10px;
  border: none;
  font-family: var(--font-display);
  font-size: 0.85rem;
  font-weight: 600;
  cursor: pointer;
  transition: opacity 0.2s, transform 0.1s;
  white-space: nowrap;
}

.btn:hover { opacity: 0.85; }
.btn:active { transform: scale(0.97); }

.btn-primary {
  background: var(--accent);
  color: #0a0a0f;
}

.btn-secondary {
  background: var(--bg-card);
  color: var(--fg);
  border: 1px solid var(--border);
}

.btn-warn {
  background: rgba(220, 130, 50, 0.15);
  color: #e09050;
  border: 1px solid rgba(220, 130, 50, 0.3);
}

/* ---- Responsive ---- */
@media (max-width: 900px) {
  .admin-main {
    grid-template-columns: 1fr;
    height: auto;
  }

  .conv-list {
    border-right: none;
    border-bottom: 1px solid var(--border);
    max-height: 300px;
  }

  .metrics-bar {
    flex-wrap: wrap;
  }

  .metric-card {
    min-width: 45%;
  }

  .message {
    max-width: 90%;
  }
}